The products we offer do not support international roaming and so unfortunately, it will not be possible to use our services while outside of Japan.
This includes all services and so it will not be possible to place / receive calls, to send / receive SMS text messages (if you are using a voice capable SIM / eSIM product) or to access cellular data until you have arrived in Japan.
If you are trying to get in touch with someone while outside of Japan, you would be required to contact them using an alternative method (such as via email or by using other applications such as WhatsApp / Skype etc) while connected to WiFi.
If there’s a verification code or message you cannot receive on your Voice+Data SIM / eSIM (due to you being outside of Japan) and you do not wish to wait until your return, you could also try contacting the support team for the app / company the issue relates to (as we are unable to offer further assistance). You can then ask their support team if you can complete the verification process in a different way (such as via email for example).
If this article didn’t help, head back to the home page to see other solutions OR submit a support ticket using the button below.