If you have submitted a Termination request or a Plan Change request (for a Voice+Data SIM / eSIM or a WiFi Device) but you would like to cancel your pending request, please login to your Mobal online account: www.mobal.com/myaccount
Once you have logged in to your account, visit the "Services" section and then click on the "More Information" button found next to the relevant SIM / eSIM / WiFi Device -
Or you can scroll down to the "Plan" section and click on the "Cancel Scheduled Plan Change" button to cancel a pending plan change request -
If you only recently submitted the Termination Request / Plan Change Request (that you now wish to cancel), there may be a short delay (of approximately 15 minutes) before the "Cancel Termination" button or the "Cancel Scheduled Plan Change" button becomes visible.
Please also note that if you had originally asked for the Termination Request / Plan Change Request to be processed immediately (instead of selecting a future date) or if you left it too late, the option to cancel the request will not be available.
Once you have cancelled a pending request, there may also be another delay (of approximately 24 hours) before your account resets and the standard buttons re-appear in your account again.
Important Information for Mobal WiFi Device users
Pending requests for our WiFi devices are sent to the network on the 20th of each month for processing at the end of the month. Because of this, these requests cannot be canceled after the 20th
What does this mean for you?
Scheduled Terminations:
If you have scheduled a termination for the 1st of the month, this cannot be stopped once submitted.
However, you can reactivate your router after the termination is completed by following the instructions in the WiFi Device section of this guide: Reactivate Your Plan
Plan Changes:
For plan changes, you will need to wait until the current request is processed. You can then schedule a new upgrade or downgrade for the following month by logging into your account and following the instructions in the WiFi Device section of this guide: Plan Upgrades / Downgrades
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