Locating EID Numbers
If there are any issues locating the EID number for your device, please visit the following link: EID Guide
Invalid EID Number
If you're attempting to activate a voice capable eSIM and your EID number is being rejected, this may indicate that the EID number has been entered incorrectly.
Please locate the EID number again (by following the instructions in our EID Guide) and check it carefully for any errors.
If you are using the latest 5G version of the Voice eSIM service (product code "ES30" within your account) however, please note that this eSIM service is only compatible with devices linked to an EID that starts with the following numbers -
89033023....
89033024....
89043051....
89043052....
89049032....
If your EID starts with a different number, it will not be suitable for use with our latest Voice eSIM service.
EID attached to another eSIM
Please be advised that your EID can only be attached to one Mobal Voice eSIM.
If the EID is already attached to another eSIM, your activation request will be rejected if you try entering the same EID number.
eSIM Adapters
Please note that our eSIM products are only compatible with phones that were originally manufactured as eSIM compatible devices.
If you are using an eSIM Adapter (to turn a non-eSIM device into an eSIM compatible device), this will not be suitable for use with our eSIM products.
Transfer eSIM to new EID
If you have purchased a new phone and wish to transfer your eSIM to the new EID, please follow the instructions found here: eSIM Transfer Guide
Please note that this option will only be available if your Voice eSIM is on an ongoing plan.
Ongoing Issues?
If any issues persist or you require further assistance, please contact our support team and provide details of the issue.
Please also include the make / model of your device and a screenshot of the EID number.
If this article didn’t help, head back to the home page to see other solutions OR submit a support ticket using the button below.